Increase your net profits today!

SPG is the profit and operations solution for home service companies.

Try a free consultation – we promise it will be worth your time!

What is the
Service Profit Group?

The Service Profit Group is a team of experts who assist home service businesses to maximize profits and streamline processes in the plumbing, electrical and HVAC industries.

Our consultants actively help our members navigate business challenges through accountability and engagement.

SPG Core Services

  • Starter Toolkit
Learn how our members increased their net profit with a simple, amazing toolkit.

Begin your journey with the Starter Toolkit! The SPG Starter Toolkit contains everything that a Plumbing, HVAC, or Electrical business needs to begin increasing revenue and profit today!

PLUS, get one month of Premium SPG Membership, absolutely free!

100% Satisfaction Guaranteed.

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  • Members
We’ve got you covered at every level of commitment needed.

Our consultants understand that you have specific needs at different stages of your business cycle. This is why we created flexible options for every level of help you need – from Technician to Management to Leadership. All of our membership options require NO contracts. We earn your business every month. We are here to serve you and help your business increase revenue and profit!

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  • On-Sites
A true Accountability Partner meets you where you are …Literally!

If you prefer a more hands-on approach, our On-Site Visits bring an SPG consultant to your shop to train, engage, and implement your new procedures and systems. We deliver a fresh, objective course of action and set the stage for excellence through procedures, role-playing, and real-time feedback.

Interactive, Insightful and Impactful!

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  • Events
Regional retreats and events are Proven, Purposeful, and Powerful.

These next-level experiences happen only at SPG regional Retreats. Our retreats involve, intense systems training, operational excellence strategies, and incredible peer networking.

Our Top Gun Tech Academy is a 4-day Technician Training experience. This unique experience covers The Ultimate Service Call, diagnostic training, hands-on instruction in a real home setting, interactive role-playing, and option-based Client Advising. Upon successful completion participants receive a certificate of achievement.

The Leadership Series includes Operations experts, Industry Innovators, Culture specialists, Guest speakers, as well as world-class best practices. These retreats are for owners only.

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How does SPG help you?

SPG members get the benefits of direct access to industry experts, impactful training, a proven system, and more importantly, the added value of a caring accountability partner.

We support our members on their journey to higher profitability. We help you get your business running smoother by providing technician training, leadership consultation for owners, operations streamlining and standardization, and CSR training.

Technician

service technician smiling in a work shirt in front of an electrical panel with a clip board in hand, shown from the midsection up

Give your technicians the tools and training needed to deliver better results. Added benefits include:

  • Greater conversion ratios
  • Higher average tickets
  • Fewer call-backs
  • Superior customer loyalty

CSR

Compiled photo split with two customer service representatives sitting at desks with headsets on shown from the desk up

Cultivate excellence in your CSRs & dispatchers with solid, back-end support. Added benefits include:

  • Higher call conversions
  • Greater brand consistency
  • Better objection handling
  • Dispatch for profitability

Operations

3 people sitting at table with graphs, marketing charts, a computer, a calculator and a table

Streamline your operations to strategically grow your business and revenue. Growth areas include:

  • Smoother employee on-boarding
  • Streamlined efficiency in forms & templates
  • Added consistency in training with consulting, on-sites, and videos
  • More clearly-defined goals

Leadership

Male service technician wearing a hard hat seen from the waist up, showing a female customer information on a tablet or digital device

Manage your team more efficiently and effectively. Our owners experience:

  • Enhanced team engagement
  • Proactive planning, less emergencies
  • Effective time management
  • Increased profits
  • Better team culture

Ready To Grow?

SPG partners with you to tighten-up your processes, convert more tickets, streamline your business, and put more profit in your pocket.

Q & A The SPG Difference

1

Who should join SPG?

Any business owner in the home service industry who is looking to:

  • Establish clear company goals
  • Implement proven, world-class strategies
  • See measurable results, while improving their bottom line

2

How does SPG interact with its members?

The Service Profit Group actively engages our members through:

  • Weekly owner round tables
  • One-on-one consultations
  • Custom on-site programs

3

How is SPG different?

The Service Profit Group saw a gap between companies that just hand you system materials and companies that are hands-on. SPG offers you a dedicated team of expert consultants as an extension of your staff. We uncover specific areas hurting your growth and provide actionable items to implement immediately.

4

Where do I start?

Sign up for a FREE Business Improvement Session to analyze where you are and where you want to be. We’ll take a deep dive into your current operations to see if it makes sense to work together.

We have NO CONTRACTS, so earning your business every month is our highest priority.

The SPG Team

Our optimization & systems experts support you through our entire process. Connect with us and learn more about our team here.

The Service Profit Group's Director of Awesomeness, Joe O'Grady headshot from the shoulders up in front of a blurred outdoor background with trees

Joe O'Grady

Director of Awesomeness
The Service Profit Group's Director of Operations, Phil Denato, headshot wearing a jacket and button up shirt, seen from the chest up

Phil Denato

Director of Operations
The Service Profit Group's senior consultant, Drew Melamed

Drew Melamed

Senior Consultant
The Service Profit Group's consultant, Alison Tawney

Alison Tawney

Consultant
The Service Profit Group's consultant, Darren George

Darren George

Consultant
The Service Profit Group's On-boarding Coordinator, Caty Colvin, shown smiling in blue and white blouse, headshot

Caty Colvin

On-boarding Coordinator
The Service Profit Group's consultant, Darren George

Mike Drenk

Consultant

Testimonials

SPG Members are more than clients – they’re partners. Their success and growth is what drives us forward. Here is what some of our members have shared about their experience with SPG.

Quick and Creative...

Joe possesses some rare combined qualities; he is a forward thinker, quick on his feet, definitely a big picture person who knows how to solve challenges quickly and creatively; he is also detail oriented.

Ron Williams

Owner, Benjamin
Franklin Plumbing

Running a Business, not just In-Business...

I never knew my numbers. I didn't even know what numbers to look for before I started working with the Service Profit Group. Now I feel I'm starting to run a business - not just in-business.

Scott Reisack

Owner, EZ-Flow

Plumbing Services, Inc.

Celebrating a Record-Month...

WOW, 2 weeks ago I took the team out for lunch and gave them 1/2 day off with pay to celebrate a record month in June. We crushed that record this month. Thank you SPG team!!! We would not be at this place without YOU GUYS!

Randy Jones

President,

Trustworthy Electric

Ready to increase your profit?

Join our amazing members and see how the SPG difference will improve your company’s bottom line.

Schedule your free consultation with our team today!