Increase your net profits today!
SPG is the profit and operations solution for home service companies.
Try a free consultation – we promise it will be worth your time!
Streamline Your Business & Generate More Profit
The Service Profit Group’s team of experts assist home service businesses to maximize profits and streamline processes in the plumbing, electrical and HVAC industries.
Our consultants actively help you navigate business challenges through accountability and engagement.
Your Business, Better
Our core services streamline your processes, improve efficiency and culture while increasing your profit.
- Starter Toolkit
Start here to increase your revenue!
The SPG Starter Toolkit is perfect for these industries:
- Plumbing
- HVAC
- Electrical
Increase revenue, streamline operations, and improve your work-life balance.
PLUS, get one month of Premium SPG Membership, absolutely free!
Watch the video:
100% Satisfaction Guaranteed
- Members
We’ve got you covered at every level.
- We cater to your specific needs at each stage of your business cycle.
- Flexible options for every level of help needed.
- Level up skills for Technician, Management, and / or Leadership.
- NO contracts for any membership options.
- We earn your business every month.
We are here to serve you and help your business increase revenue and profit!
- On-Sites
A true Accountability Partner meets you where you are …Literally!
- Hands-on approach.
- Bring an SPG consultant to your shop!
- We train, engage, and help implement new procedures and systems.
- Gain objective courses of action and set the stage for excellence through procedures, role-playing, and real-time feedback.
Interactive, Insightful and Impactful!
- Events
Regional retreats and events are Proven, Purposeful, and Powerful.
- Intense systems training, operational excellence strategies, and incredible peer networking.
- Accelerated learning and growth for your entire team.
- Top Gun Tech Academy: A 4-day Technician Training experience covering:
- The Ultimate Service Call
- Diagnostic training
- Hands-on instruction in a real home setting
- Interactive role-playing
- Option-based Client Advising
- Certificate of achievement upon completion
- Leadership Series : An intensive, owners-only business experience including:
- Operations experts
- Industry Innovators
- Culture specialists
- Guest speakers
- World-class best practices
Starter Toolkit
On-Sites
Events
Boost Productivity, Results, and Profit
Lift up your entire team with these key benefits:
- Direct access to industry experts
- Impactful training for your whole team
- A proven system to track and increase conversion
- A caring accountability partner.
We support our members on their journey to higher profitability.
- Guidance to a running smoother running business
- The latest in technician training, leadership consultation for owners, operations streamlining and standardization, and CSR training.
Technician
Give your technicians the tools and training needed to deliver better results. Added benefits include:
- Greater conversion ratios
- Higher average tickets
- Fewer call-backs
- Superior customer loyalty
- Greater conversion ratios
- Higher average tickets
- Fewer call-backs
- Superior customer loyalty
CSR
Cultivate excellence in your CSRs & dispatchers with solid, back-end support. Added benefits include:
- Higher call conversions
- Greater brand consistency
- Better objection handling
- Dispatch for profitability
- Higher call conversions
- Greater brand consistency
- Better objection handling
- Dispatch for profitability
Operations
Streamline your operations to strategically grow your business and revenue. Growth areas include:
- Smoother employee on-boarding
- Streamlined efficiency in forms & templates
- Added consistency in training with consulting, on-sites, and videos
- More clearly-defined goals
- Smoother employee on-boarding
- Streamlined efficiency in forms & templates
- Added consistency in training with consulting, on-sites, and videos
- More clearly-defined goals
Leadership
Manage your team more efficiently and effectively. Our owners experience:
- Enhanced team engagement
- Proactive planning, less emergencies
- Effective time management
- Increased profits
- Better team culture
- Enhanced team engagement
- Proactive planning, less emergencies
- Effective time management
- Increased profits
- Better team culture
Ready To Grow?
SPG partners with you to tighten-up your processes, convert more tickets, streamline your business, and put more profit in your pocket.
Q & A — The SPG Difference
1
Who should join SPG?
Any business owner in the home service industry who is looking to:
- Establish clear company goals
- Implement proven, world-class strategies
- See measurable results, while improving their bottom line
2
How does SPG interact with its members?
The Service Profit Group actively engages our members through:
- Weekly owner round tables
- One-on-one consultations
- Custom on-site programs
3
How is SPG different?
The Service Profit Group saw a gap between companies that just hand you system materials and companies that are hands-on. At SPG we:
- Offer a dedicated team of expert consultants as an extension of your staff
- Uncover specific areas hurting your growth and provide actionable items to implement immediately.
4
Where do I start?
Sign up for a FREE Business Improvement Session to analyze where you are and where you want to be. We’ll take a deep dive into your current operations to see if it makes sense to work together.
We have no contracts, so earning your business every month is our highest priority.
The SPG Team
Our optimization & systems experts support you through our entire process. Connect with us and learn more about our team here.
We are here to help lift up your business.
Joe O'Grady
Director of Awesomeness
Phil Denato
Director of Product Marketing
Alison Tawney
Director of Operations
Mark Vaughan
Operations Consultant
Brian Simpson
Ride Along Coach
Corey Cooper
Service Manager Consultant
Jen Jezar
Operations Coordinator
Mike Scirocco
Service Manager Consultant
Join the SPG Team
Start delivering results that propel technicians, business-owners, and businesses to the next level.
Testimonials
SPG Members are more than clients – they’re partners. Their success and growth drives us forward.
Swipe through to view our members experience partnering with SPG.
Life Changing...
Joe and Phil are awesome. Phil spent some time with me teaching me a program called Trello which has been life-changing for my company. I have definitely received value out of the group.
Dan Dowdy
Founder, Built for the Trades
Quick and Creative...
Joe possesses some rare combined qualities; he is a forward thinker, quick on his feet, definitely a big picture person who knows how to solve challenges quickly and creatively; he is also detail oriented.
Ron Williams
Owner, Benjamin Franklin Plumbing
Running a Business, not just In-Business...
I never knew my numbers. I didn't even know what numbers to look for before I started working with the Service Profit Group. Now I feel I'm starting to run a business - not just in-business.
Scott Reisack
Owner, EZ-Flow Plumbing Services, Inc.
Celebrating a Record-Month...
WOW, 2 weeks ago I took the team out for lunch and gave them 1/2 day off with pay to celebrate a record month in June. We crushed that record this month. Thank you SPG team!!! We would not be at this place without YOU GUYS!
Randy Jones
President, Trustworthy Electric
Ready to increase your profit?
Join our amazing members and see how the SPG difference will improve your company’s bottom line.