What is the
Service Profit Group?
The Service Profit Group is a team of experts who assist home service businesses to maximize profits and streamline processes in the plumbing, electrical and HVAC industries.
Our consultants actively help our members navigate business challenges through accountability and engagement.
SPG Core Services
- Starter Toolkit
Learn how our members increased their net profit with a simple, amazing toolkit.
Begin your journey with the Starter Toolkit! The SPG Starter Toolkit contains everything that a Plumbing, HVAC, or Electrical business needs to begin increasing revenue and profit today!
PLUS, get one month of Premium SPG Membership, absolutely free!
100% Satisfaction Guaranteed.
We’ve got you covered at every level of commitment needed.
Our consultants understand that you have specific needs at different stages of your business cycle. This is why we created flexible options for every level of help you need – from Technician to Management to Leadership. All of our membership options require NO contracts. We earn your business every month. We are here to serve you and help your business increase revenue and profit!
A true Accountability Partner meets you where you are …Literally!
If you prefer a more hands-on approach, our On-Site Visits bring an SPG consultant to your shop to train, engage, and implement your new procedures and systems. We deliver a fresh, objective course of action and set the stage for excellence through procedures, role-playing, and real-time feedback.
Interactive, Insightful and Impactful!
Regional retreats and events are Proven, Purposeful, and Powerful.
These next-level experiences happen only at SPG regional Retreats. Our retreats involve, intense systems training, operational excellence strategies, and incredible peer networking.
Our Top Gun Tech Academy is a 4-day Technician Training experience. This unique experience covers The Ultimate Service Call, diagnostic training, hands-on instruction in a real home setting, interactive role-playing, and option-based Client Advising. Upon successful completion participants receive a certificate of achievement.
The Leadership Series includes Operations experts, Industry Innovators, Culture specialists, Guest speakers, as well as world-class best practices. These retreats are for owners only.
Give your technicians the tools and training needed to deliver better results. Added benefits include:
- Greater conversion ratios
- Higher average tickets
- Fewer call-backs
- Superior customer loyalty
Cultivate excellence in your CSRs & dispatchers with solid, back-end support. Added benefits include:
- Higher call conversions
- Greater brand consistency
- Better objection handling
- Dispatch for profitability
Streamline your operations to strategically grow your business and revenue. Growth areas include:
- Smoother employee on-boarding
- Streamlined efficiency in forms & templates
- Added consistency in training with consulting, on-sites, and videos
- More clearly-defined goals
Manage your team more efficiently and effectively. Our owners experience:
- Enhanced team engagement
- Proactive planning, less emergencies
- Effective time management
- Increased profits
- Better team culture
Ready To Grow?
SPG partners with you to tighten-up your processes, convert more tickets, streamline your business, and put more profit in your pocket.
Q & A — The SPG Difference
Who should join SPG?
Any business owner in the home service industry who is looking to:
- Establish clear company goals
- Implement proven, world-class strategies
- See measurable results, while improving their bottom line
How does SPG interact with its members?
The Service Profit Group actively engages our members through:
- Weekly owner round tables
- One-on-one consultations
- Custom on-site programs
How is SPG different?
The Service Profit Group saw a gap between companies that just hand you system materials and companies that are hands-on. SPG offers you a dedicated team of expert consultants as an extension of your staff. We uncover specific areas hurting your growth and provide actionable items to implement immediately.
Where do I start?
Sign up for a FREE Business Improvement Session to analyze where you are and where you want to be. We’ll take a deep dive into your current operations to see if it makes sense to work together.
We have NO CONTRACTS, so earning your business every month is our highest priority.
Director of Awesomeness
Director of Product Marketing
Director of Operations
Ride Along Coach
Member Onboarding Consultant
Ready to increase your profit?
Join our amazing members and see how the SPG difference will improve your company’s bottom line.