KPI Tollkit Give your team measurable goals
and track their progress.
It will build confidence, team culture
and laser focus your training needs.
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on track with our
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Customer Objection Handling

What We Do

The Service Profit Group helps business owners maximize profits and operational excellence in the Plumbing, Electrical, and HVAC home service industry through consulting, training, and networking.



Teach your technicians and CSR’s a proven and effective solutions based options approach for your clients.



Build synergy between your CSR’s, technicians, and service managers to create the ultimate customer experience.



Learn how to motivate your team to service excellence without having to manage the day to day operations.


FREE Business Consultation!

In this one-on-one consultation with a home service consultant you will learn best practices to achieve operational excellence and sales best practices.


Click here to schedule your FREE consultation!

What Our Customers Are Saying!

"I would like to say a huge thank you to the SPG Team for all the training, tools and support provided. I have looked at where my numbers were from July 2018 – October 2018…. When I first met you in Vegas I was at a negative 10% between those dates. Since the start of November 2018 when I started with you guys to date we’re now at 18%."

Ben Hern

Owner - Reactive Plumbing

"I never knew my numbers, I didn't even know what numbers to look for before I started with The Service Profit Group. Now, I feel like I'm starting to run a business - Not just in business."

Scott Reisack

Owner - EZ Flow Plumbing Services Inc.

"Great company, Eagle Eye, Joe is the man when it comes to business in the trade Industry!"

Rick Bogdal

President - Mr. Lights Electric

"Joe possesses some rare combined qualities; he is a forward thinker, quick on his feet, definitely a big picture person who knows how to solve challenges quickly and creatively; he is also detail oriented."

Ron Williams

Owner - Benjamin Franklin Plumbing

"SPG has helped my company grow to our true potential. They take the time and put in the effort to really understand why you started your business and where you want to take it. 

They then work hand in hand with you to develop and implement a plan to take you to where you want to be.”

Mario Campriano

Owner - Express Home Service