Increase your net profits today!
SPG is the profit and operations solution for home service companies.
Try a free consultation – we promise it will be worth your time!
What is the
Service Profit Group?
The Service Profit Group is a team of experts who assist home service businesses to maximize profits and streamline processes in the plumbing, electrical and HVAC industries.
Our consultants actively help our members navigate business challenges through accountability and engagement.
SPG Core Services
- Starter Toolkit
Learn how our members increased their net profit with a simple, amazing toolkit.
Begin your journey with the Starter Toolkit! The SPG Starter Toolkit contains everything that a Plumbing, HVAC, or Electrical business needs to begin increasing revenue and profit today!
PLUS, get one month of Premium SPG Membership, absolutely free!
Watch the video:
100% Satisfaction Guaranteed.
- Members
We’ve got you covered at every level of commitment needed.
Our consultants understand that you have specific needs at different stages of your business cycle. This is why we created flexible options for every level of help you need – from Technician to Management to Leadership. All of our membership options require NO contracts. We earn your business every month. We are here to serve you and help your business increase revenue and profit!
- On-Sites
A true Accountability Partner meets you where you are …Literally!
If you prefer a more hands-on approach, our On-Site Visits bring an SPG consultant to your shop to train, engage, and implement your new procedures and systems. We deliver a fresh, objective course of action and set the stage for excellence through procedures, role-playing, and real-time feedback.
Interactive, Insightful and Impactful!
- Events
Regional retreats and events are Proven, Purposeful, and Powerful.
These next-level experiences happen only at SPG regional Retreats. Our retreats involve, intense systems training, operational excellence strategies, and incredible peer networking.
Our Top Gun Tech Academy is a 4-day Technician Training experience. This unique experience covers The Ultimate Service Call, diagnostic training, hands-on instruction in a real home setting, interactive role-playing, and option-based Client Advising. Upon successful completion participants receive a certificate of achievement.
The Leadership Series includes Operations experts, Industry Innovators, Culture specialists, Guest speakers, as well as world-class best practices. These retreats are for owners only.
How does SPG help you?
SPG members get the benefits of direct access to industry experts, impactful training, a proven system, and more importantly, the added value of a caring accountability partner.
We support our members on their journey to higher profitability. We help you get your business running smoother by providing technician training, leadership consultation for owners, operations streamlining and standardization, and CSR training.
Technician
Give your technicians the tools and training needed to deliver better results. Added benefits include:
- Greater conversion ratios
- Higher average tickets
- Fewer call-backs
- Superior customer loyalty
CSR
Cultivate excellence in your CSRs & dispatchers with solid, back-end support. Added benefits include:
- Higher call conversions
- Greater brand consistency
- Better objection handling
- Dispatch for profitability
Operations
Streamline your operations to strategically grow your business and revenue. Growth areas include:
- Smoother employee on-boarding
- Streamlined efficiency in forms & templates
- Added consistency in training with consulting, on-sites, and videos
- More clearly-defined goals
Leadership
Manage your team more efficiently and effectively. Our owners experience:
- Enhanced team engagement
- Proactive planning, less emergencies
- Effective time management
- Increased profits
- Better team culture
Ready To Grow?
SPG partners with you to tighten-up your processes, convert more tickets, streamline your business, and put more profit in your pocket.
Q & A — The SPG Difference
1
Who should join SPG?
Any business owner in the home service industry who is looking to:
- Establish clear company goals
- Implement proven, world-class strategies
- See measurable results, while improving their bottom line
2
How does SPG interact with its members?
The Service Profit Group actively engages our members through:
- Weekly owner round tables
- One-on-one consultations
- Custom on-site programs
3
How is SPG different?
The Service Profit Group saw a gap between companies that just hand you system materials and companies that are hands-on. SPG offers you a dedicated team of expert consultants as an extension of your staff. We uncover specific areas hurting your growth and provide actionable items to implement immediately.
4
Where do I start?
Sign up for a FREE Business Improvement Session to analyze where you are and where you want to be. We’ll take a deep dive into your current operations to see if it makes sense to work together.
We have NO CONTRACTS, so earning your business every month is our highest priority.
The SPG Team
Our optimization & systems experts support you through our entire process. Connect with us and learn more about our team here.
Joe O'Grady
Director of Awesomeness
Phil Denato
Director of Product Marketing
Drew Melamed
Senior Consultant
Alison Tawney
Director of Operations
Brian Simpson
Ride Along Coach
Alex Zambrano
Service Manager Consultant
Mark Vaughan
Operations Consultant
Marianne Zahl
New Member Onboarding Consultant
Jen Jezar
Operations Coordinator
Corey Cooper
Service Manager Consultant
Join the SPG Team
Start delivering results that propel technicians, business-owners, and businesses to the next level.
Testimonials
SPG Members are more than clients – they’re partners. Their success and growth is what drives us forward. Here is what some of our members have shared about their experience with SPG.
Life Changing...
Joe and Phil are awesome. Phil spent some time with me teaching me a program called Trello which has been life-changing for my company. I have definitely received value out of the group.
Dan Dowdy
Founder, Built for the Trades
Quick and Creative...
Joe possesses some rare combined qualities; he is a forward thinker, quick on his feet, definitely a big picture person who knows how to solve challenges quickly and creatively; he is also detail oriented.
Ron Williams
Owner, Benjamin Franklin Plumbing
Running a Business, not just In-Business...
I never knew my numbers. I didn't even know what numbers to look for before I started working with the Service Profit Group. Now I feel I'm starting to run a business - not just in-business.
Scott Reisack
Owner, EZ-Flow Plumbing Services, Inc.
Celebrating a Record-Month...
WOW, 2 weeks ago I took the team out for lunch and gave them 1/2 day off with pay to celebrate a record month in June. We crushed that record this month. Thank you SPG team!!! We would not be at this place without YOU GUYS!
Randy Jones
President, Trustworthy Electric
Ready to increase your profit?
Join our amazing members and see how the SPG difference will improve your company’s bottom line.