The Service Profit Group Team

The Service Profit Group was founded on the principle of helping owners

grow their business by focusing on training and accountability.


Joe O'Grady

Director of Awesomeness

Joe has been an entrepreneur for 30 years. He has started 3 successful businesses and run a $7 million plumbing and HVAC business as the Director of Operations.

Joe started in the home service industry 11 years ago at Clockwork Home Services, the largest provider of home services in the United States. He started in franchise sales, getting to know what business owners needed and matching their needs with a franchise offering. During his time at Clockwork, Joe also learned how to train owners, technicians, and CSR’s how to lead a team, run service calls, and dispatch for profits. Joe then went into private consulting, traveling all over the United States helping business owners operate more efficiently. Joe’s vast knowledge of the trades and his business acumen are paramount to his success. Joe is a natural trainer and consultant. Joe can show you what is possible with just a little tweak here and there.


Phil Denato

Director of Operations

Phil has been an entrepreneur for 26 years. He has owned successful businesses including a consulting company, apartment complexes, and a retail store. His passion has always been self-reliance. Phil’s systematic approach and problem-solving skills are the keys to success in his broad variety of business ventures.

Phil also has 15 years of corporate experience in IT and Operations. During this time, he spent 9 years at a leading training company running their online training portal. Phil brings a passion for excellence to our members by helping them with procedural implementation, systems integration, and overall operations efficiency. Phil’s knowledge in these areas will give you a world class perspective that will help you make the right technical decisions the first time, which will give you an advantage over your competition.


Drew Melamed


Drew got his first experience with the service industry in college owning and operating a painting franchise in Cleveland, Ohio.  Since moving to Florida, he has gone on to explore a number of complimentary ventures and opportunities.  Now, with 11 years entrepreneurial experience he’s had experience in residential and commercial real estate and the founder of a Commercial Energy Efficiency Consulting firm; Drew has found success learning and adapting in to these fields through his ability to navigate complex challenges for his customers and adhering to a strict code of ethics focused on doing what’s best for his clients.

With a bachelor’s degree in Psychology and a minor in Business, Drew brings a unique skill set to the Service Profit group lending his clients a blend of Communication, Conflict Resolution, Problem Solving and Strategic Systems Optimization experience. Drew’s passion is consulting and coaching which come from his background in high level athletics as an athlete and coach.


Alison Tawney


Alison has 6 years of experience in the plumbing industry. She has taken on the roles as a dispatcher, operations manager, and service manager. Alison has an innate enthusiasm for ingenuity and takes a hands-on approach. She developed fundamental operational procedures and system controls that grew an Orange County plumbing company from $250,000 to $1.1 million. Alison has worked with many different software companies and has developed strategies to streamline the implementation process. Alison is passionate about developing customized methodologies for companies to improve overall efficiency.


Darren George


Darren has 12 years experience in the HVAC, plumbing and electrical fields. He started as a technician where he developed and maintained a high dedication to customer relations. This helped Darren grow into a sales professional in these trades. For the last 7 years, Darren has managed multiple business types including family run, franchise, and corporate operations. Darren has run successful departments in companies as big as 35 million dollars. He used the principals and tools for building value and relationships to drive revenue. Darren has a passion for training and building knowledge in all aspects of business practice. His patience and drive help teams to develop a strong ability to connect with their customers and become a successful contribution to an ongoing and growing business operation.

Owner's Network


Mario Campirano

Owner, Express Electrical Service

Mario Campirano has been in the Electrical trade since 1995. He started his first business, Try Me Electric in 1999 with a truck and a dream. Mario recently re-branded his business and added Plumbing and HVAC. Express Home Services was born and operates in the Los Angeles market. Mario runs 28 residential service trucks and has 46 full time employees. He closed out 2017 with $7.3 million in gross sales, 95% of that was electrical and a total net profit of 31%.


Ron Williams

Owner, Benjamin Franklin Plumbing

Ron Williams has been in the plumbing and HVAC trade since graduating high school in 1987. He first started out as a plumber then went on to learn the HVAC trade and attended a high-level trade school in Philadelphia to learn the technical side of the HVAC trade.

Ron purchased his first Benjamin Franklin Franchise in 2002 in the Wilmington, DE market area. Ron grew the business to just under $4 million in pure plumbing service and repair. In 2016, Ron then sold his shares to open another Ben Franklin franchise in a different area, the Philadelphia market.

In the summer of 2017 Ron purchased another Ben Franklin and One Hour Air Franchise in Ocean City Maryland. Both of Ron’s new ventures are expected to close 2017 with $2 million plus in revenue.


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