Our Process

We’ve combined years of experience from our industry experts into a streamlined process. As your Accountability Partner, we’ll guide you through each step.

The Service Profit Group - Our Process Diagram with icons for the main SPG focus areas including Engagement & Accountability, Training, Network of Peers, Operations, Finicials

The SPG Proven Process delivers results. We’ll guide you on a clear path that will propel your business to the next level. It’s the same process that has helped our members increase profits by 8 to 14%. Check out the focus areas where we’ll help your business grow and develop.

The Service Profit Group - graphic icon for Accountability & Engagement, a focal area of the SPG process

Accountability & Engagement

We operate like a board of directors, conducting weekly accountability sessions and engaging with you one on one.

The Service Profit Group - graphic icon for Training, a focal area of the SPG process


We train within all departments; technicians, customer service, dispatch, service managers, and
leadership team.

The Service Profit Group - graphic icon for the Financial focal area of the SPG process


We work with you through your key financials to keep pace with your goals.

The Service Profit Group - graphic icon for the Operations focal area of the SPG process


We teach fundamentals of Operational Excellence by providing office and field staff with a guide for creating organizational procedures to increase efficiency.

The Service Profit Group - graphic icon for the Network of Peers focal area of the SPG process

Network of Peers

We provide access to our network of home service companies to share ideas, ask questions and get answers to issues you may be working through.

Your journey to a more profitable business begins here!

The SPG Starter toolkit contains everything that a Plumbing, HVAC, or Electrician business needs to begin increasing revenue today, PLUS one one free month of premium SPG membership.

Product display shot of the Starter Toolkit KTI board with dry erase markers and a tablet device containing a video about how to set up a KTI board
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100% Satisfaction Guaranteed.

If you are not 100% satisfied with the starter toolkit within 30 days, we will refund 100% of your money. You keep the KTI board on us.

We are here to help you succeed and increase your net profit. Period.