SPG Careers
Join the SPG Team
Start delivering results that propel technicians, business-owners, and businesses to the next level.
Use your experience and leadership to enable a new breed of home industry pros and business owners level up to a more Profitable and Streamlined business. Be the accountability partner our SPG customers rely on to succeed and increase their net profit.
Download and complete application. Then submit completed application, along with resumé, to [email protected]
Current Opportunities
Ride Along Coach
Position Title: Technician Ride-a-long Coach
Company: The Service Profit Group
Position Summary
This position works closely with our member base to provide technician training and coaching as well as ride-along on-sites strictly using The Service Profit Group’s training platform and methodology. This position is expected to travel 2 to 3 weeks a month on average.
Position Responsibilities:
- Travel to and run training for SPG members 2 or 3 times a month
- Outbound Call management
- Call your members for regular “check-ins”
- Member Relations
- Engage with current members
- Assist members with questions or concerns as needed
- Run Monthly webinars for current members for engagement and transition
- Compile and send KPI’s to leadership every Friday
- Attend Wednesday service manager group meetings
- Help and partner to create and improve training strategies
- Attend retreat meetings (as needed)
- Attend trade shows (as needed)
- Mitigate member attrition rate
Download and complete application. Then submit completed application, along with resumé, to [email protected]
Service Manager coach
Position Details
Position Title: Service Manager coach
Company: The Service Profit Group
Position Summary
This position is responsible for consulting, training, and retaining members through on site, webinars, phone, and email contact. Business coachs typically travel to our members shops 2 to 3 times per month. Leverage The Service Profit Group’s training platform and methodology.
Position Responsibilities:
- HVAC, Plumbing, and or Electrical field knowledge
- Three plus years’ experience working as a Service Manager
- Working knowledge of general business practices
- Good communication skills
- Basic computer skills
- Outbound Call management to members
- Call your members for regular “check-ins”
- Engage with members
- Onboarding New Members and Clients Relations
- Assist members with questions or concerns as needed
- Run Weekly webinars for current members for engagement and transition
- Compile and send KPI’s to leadership every Friday
- Attend Tuesday, Wednesday, and Thursday group meetings
- Help and partner to create and improve SPG products
- Attend retreat meetings (off site)
- Attend trade shows (as needed)
- Travel to and run training for leadership level members (when needed)
- Meet Quota as agreed upon
Download and complete application. Then submit completed application, along with resumé, to [email protected]
Operations coach
Position Details
Position Title: Operations coach
Company: The Service Profit Group
Position Summary
This position is responsible for consulting, training, and retaining members through on-sites, webinars, phone, and email contact. Business coachs typically travel to our members shops 2 to 3 times per month. Leverage The Service Profit Group’s training platform and methodology.
Skills Required:
- Three plus years’ experience managing back-office processes and systems
- Working knowledge of general business practices
- Good communication skills
- Basic computer skills
- HVAC, Plumbing, and or Electrical field knowledge is a PLUS!
Position Responsibilities:
- Outbound Call management
- Call your members for regular “check-ins”
- Engage with members
- Onboarding New Members and Clients Relations
- Assist members with questions or concerns as needed
- Run Weekly webinars for current members for engagement and transition
- Compile and send KPI’s to leadership every Friday
- Attend Tuesday, Wednesday, and Thursday group meetings
- Help and partner to create and improve SPG products
- Attend retreat meetings (off site)
- Attend trade shows (as needed)
- Travel to and run training for leadership level members (when needed)
- Meet Quota as agreed upon
Download and complete application. Then submit completed application, along with resumé, to [email protected]
Be the next SPG Superstar
Join our awesome team and experience a great workplace culture, excellent benefits, professional development opportunities, and more!
Download and complete application. Then submit completed application, along with resumé, to [email protected]