SPG Coaches Corner

SPG Coaches Corner

The Service Profit Group realizes that we can not be all things to all people and we cannot meet all the needs of every company. That is why we have teamed up with some of the best coaches in the home service industry. The coaches corner is a place to find a coach or a coach that meets your specific needs.


Lynn Wise

Owner – Contractor in Charge

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Lynn Wise is the founder and CEO of Contractor In Charge. She co-owned a plumbing, heating and remodeling business for 15 years. After 15 years in the trades, she moved on to own 5 successful small businesses and has 20+ years of corporate and sales experience including with IBM. Lynn holds a BBA in Finance and MBA.

Contractor in Charge provides a Virtual Office Solutions for Home Services businesses.

  • Full-Service Bookkeeping Services – Digital bookkeeping with Audit Ready Financial Statements
  • Cash Management – Profit First Method
  • CFO Services – Interim CFO Services for a fraction of the price
  • Front Office Solutions –
    • Call Handling & Outbound Selling and Scheduling
    • Administrative Services – Outbound calls for FUP, Customer Satisfaction, AR Collections, and more


Kathy Nielson

Operations Coach (website: www.kathynielsenspeaks.com)

Kathy has been in the home service industry for over 20 years. She has served the industry in many different roles including office manager and general manager of successful HVAC and plumbing companies. Kathy found her passion for consulting and training while helping peers in the industry improve their businesses through her guidance. Kathy is certified in employee assessments with Results Group LLC. Kathy is also a great resource for training on Service Titan, Successware 21, and many other home service software packages. Kathy’s proven approach to building leadership teams and individual development include creating a proven hiring process and tools to get the right people in the right position and keep them!

Areas of expertise include:

  • ServiceTitan, Successware 21, Quickbooks, and many other home service software packages
  • Improving team cultures through introspection and coaching
  • The hiring lifecycle
  • CSR Training
  • Leadership Training

Josh Nelson Headshot

Josh Nelson

Founder & CEO, Plumbing & HVAC SEO

Josh Nelson is one of the most sought after experts in Internet Marketing & SEO. He is known for helping Plumbing & HVAC Contractors increase their sales & grow their revenue by more effectively marketing online. As the CEO of Plumbing & HVAC SEO, he has had the opportunity to work with hundreds of contractors across the United States, helping them go from virtually no presence online to the point where they now dominate the search engines in their market and receive hundreds of calls each month directly via the web. Many of them growing by over $1M per year in annual revenue.


He is the author of the newly released book “How to Triple Your Sales by Getting Your Internet Marketing Right for Plumbing & HVAC Contractors” as well as “The Complete Guide To Internet Marketing for Plumbing Contractors.”

Free Book Offer - SPG