Events

Regional retreats are a proven, purposeful, and powerful way to raise your business to the next level.

Join us on these next-level experiences including our SPG regional Retreats where we’ll provide Intense Systems Training, Operational Excellence Strategies, and Incredible Peer Networking Opportunities.

The Service Profit Group's Director of Awesomeness, Joe O'Grady standing in front of a room of business owners at an SPG retreat event holding a sheet of paper during a team activity
The Service Profit Group member owners smiling, posed in a group shot wearing street clothes at an SPG Owner's Retreat event
The Service Profit Group's senior consultant, Drew Melamed addressing several business owners at an SPG Owner's retreat
Graphic card for The Service Profit Group's Top Gun Tech Academy Event showing several service technicians standing in uniform with consultant Darren George instructing them on reading a device

Top Gun Tech Academy

In this 4-day Tech Training, learning the Ultimate Service Call is just the beginning! Technicians are immersed with hands-on instruction in a real home setting, interactive role-playing, option-based Client Advising and World-class best practices.

Graphic card for The Service Profit Group's Top Gun Tech Academy Event showing several service technicians standing in uniform with consultant Darren George instructing them on reading a device
Graphic card for The Service Profit Group's Leadership Series Interactive Webinar, showing business owner addressing a group seated at a table

Leadership Series

Operations experts, Industry Innovators, Culture specialists, Guest speakers – just a part of the SPG leadership experience. The Service Profit Group offers an optimal learning environment with no distractions, clear objectives and Immediate, strategic next steps to implement on your return.

Graphic card for The Service Profit Group's CSR Superhero Interactive Webinar, showing a young girl with boxing gloves, mask and cape

CSR Superhero Academy

Supercharge your CSR team through this engaging, interactive 4-day retreat event! Identify barriers to communication and develop strategies to overcome challenges. Discover communication styles and engage in a a Proven Process to handle any call while taking your phone skills to the next level. Create your own superstar script to build trust and easily handle objections through real world training environments.

Graphic card for The Service Profit Group's CSR Superhero Interactive Webinar, showing a young girl with boxing gloves, mask and cape