Top Gun Tech Academy
In this 4-day Tech Training, learning the ultimate service call is just the beginning! Technicians are immersed with hands-on instruction in a real home setting, interactive role-playing, option-based Client Advising and World-class best practices.
Operations experts, Industry Innovators, Culture specialists, Guest speakers – just a part of the SPG leadership experience. The Service Profit Group offers an optimal learning environment with no distractions, clear objectives and Immediate, strategic next steps to implement on your return.
CSR Superhero Academy
Supercharge your CSR team through this engaging, interactive 4-day retreat event! Identify barriers to communication and develop strategies to overcome challenges. Discover communication styles and engage in a a Proven Process to handle any call while taking your phone skills to the next level. Create your own superstar script to build trust and easily handle objections through real world training environments.