These courses are dedicated to helping your managers be more effective and create a streamlined and profitable team.

For more information and a free webinar to explain our membership programs please click here

 

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Graphic card for The Service Profit Group's How to Set Up a CSR KTI Board Leadership Training Course, showing icon of a compass and a person holding a flag

How to Setup a CSR KTI Board

This video shows the manager step-by-step how to setup and use a CSR KTI board.

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Graphic card for The Service Profit Group's How to Set Up a Technician KTI Board Leadership Training Course, showing icon of a compass and a person holding a flag

How to Setup a Technician KTI Board

This video shows the manager step-by-step how to setup and use a KTI board.

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Graphic card for Technician KTI Tracking The Service Profit Group's Leadership Training Course, showing icon of a compass and a person holding a flag

Technician KTI Tracking

This video shows the manager how to analyze the KTI board and laser focus their training.

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Graphic card for The Service Profit Group's CSR KTI Tracking Leadership Training Course, showing icon of a compass and a person holding a flag

CSR Key Training Indicator (KTI) Tracking

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Graphic card for The Service Profit Group's Ultimate Ride Along Program Leadership Training Course, showing icon of a compass and a person holding a flag

The Ultimate Ride Along Program

This video will show you how to create a ride along program as well as perform productive ride alongs.

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Graphic card for The Service Profit Group's Service Managers Guid Leadership Training Course, showing icon of a compass and a person holding a flag

Service Managers Guide

This video will help you understand your role as a service manager and show you different ways to get the most out of your team.

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