SPG Membership Plan Options
The Service Profit Group knows you have specific needs at different stages of your business cycle, which is why we created flexible options for every level of help you need – from Technician to management to Leadership.
Plan
Personalized Business Review Call
Weekly Accountability Sessions (Roundtable Meetings)
Access to Members Only Facebook Group
Guest Speaker Webinars
Technician KTI Board Toolkit and Training Video
Technician Training Videos
CSR KTI Board Toolkit and Training Video
CSR Training Videos
Access to Demographic Peer Network
Business Forms
Business Calculators
Additional Account Users
Consultant Phone Calls
Consultant Emails
Consultant Face to Face Time
(1 hour zoom sessions)
Live Weekly Service Manager Training Webinars
Live Weekly CSR Training Webinars
Manager Training Videos
Back Office Organization and Planning Cheat Sheet and Videos
Customized Quarterly Training Calendar
On-site: Deep Dive / Tech Training
(hotel and travel not included)
On-site: Technician Ride Along
(hotel and travel not included)
On-site: CSR / Operations Training
(hotel and travel not included)
(1) Live Monthly Staff Training Webinar
Live Back Office Organization and Planning Training Webinars
Priority scheduling for
events and on-sites
Monthly Owner's Network Video Conference
Leadership Training Videos
Marketing Training Videos
Territory first right of refusal
Discount on Training
Technician
0 Additional Users
2 Per Month
4 Per Month
10% Off

Management
7 Additional Users
4 Per Month
8 Per Month
2 Per Month
15% Off

Leadership
25 Additional Users
Unlimited!
Unlimited!
Unlimited!
25% Off