- World-class Systems Training
- Expert trainers with solid industry experience
- Custom content based on your unique challenges
- Training for EVERY member of your team
Your Setting, 3 Powerful Days, Lasting Impact
SPG can be your Accountability Partner and grow your business today, starting at your shop!
Whether training Techs on running the Ultimate Service Call, helping CSRs create the perfect customer experience or assisting managers with operational efficiency, SPG brings the exact set of skills and resources to your location.
Deep Dive & Technician Training On-site
Process analysis, procedures evaluation, financials discovery and systems streamlining – designed for you and your Office, CSR and Service Managers.
After-action report included.
Technician On-site with Ride-along Option
Give your Techs ALL the tools for financial success using proven systems with scripting, objection handling strategies, options training and role-play sessions for consistent branding – every tech, every time.
Add the Ride-along option for service call coaching, forms and procedure review and instant feedback in the field.
CSR & Operations Training On-site
A step-by-step program designed for the front line of your business. SPG trainers engage CSRs on how to overcome objections, increase call conversions, develop low-call volume strategies and build greater customer loyalty.