We Help Home Service Businesses Maximize Profits And Streamline Processes In The Plumbing, Electrical, And HVAC Industries.

Sign up for The Starter Toolkit to get a detailed road map on how to improve your business and net profit in the next 30 days – GUARANTEED!

Are you facing any of these challenges?

Do you feel like you're maximizing your team's potential?

The one on one, deep dive meeting included in the Starter Toolkit helps you track and analyze your teams performance and exposes strong points and areas of improvement. You will learn the financial potential of your company.

Do you feel like you're busy running calls but not making the money you should be?

The budget review that’s included with the Starter Toolkit will show how to be properly priced and operate in a financially efficient manner.

Do you know what KPIs are and how to implement them?

The Starter Toolkit will teach you industry specific KPIs and show you how to use them to run your business.

Are you using your KPI's to train your team effectively?

Through the live, operational excellence webinar series included with the Starter Toolkit, you will learn how to laser focus your training based on your current KPIs.

Are your conversion ratios where they need to be?

The Starter Toolkit will show your techs to understand their numbers and have clear goals they can reach.

Is your team on the same page with clear goals?

Consistent improvement depends on clear goals. Is your team culture moving towards that goal?

Profit margins dissapoint even with solid revenue?

The Starter Toolkit will show you how to operate within the margins making you more financially effective. Volume is vanity, profit is sanity!

Do you have a proven service system that your Techs run on every call?

The on-line courses included with the starter toolkit will give you a proven service system that we call, The Ultimate Service Call.

You’re not alone! Many home service business owners struggle with these same challenges.

Hi, I’m Joe O’Grady

I’ve been an entrepreneur for 30+ years. I know firsthand the struggle of being in the trenches and building a business from the ground up. I’ve personally started three successful businesses and ran an $11 million plumbing and HVAC business as the Director of Operations.

I started in the home service industry in 2006 at Clockwork Home Services, the largest provider of home services in the United States. I began my career at Clockwork in franchise sales, getting to know what business owners needed and matching their needs with a franchise offering.

During my time at Clockwork, I also learned how to train owners, technicians, and CSRs how to lead a team, run service calls, and dispatch for profits.  

After Clockwork, I decided to offer private consulting, traveling all over the United States and helping business owners operate more efficiently. I credit my personal experience and knowledge of the trades for my success in not only building my own business, but also being able to help others as well.

My superpowers are auditing/accessing, training, and consulting – with just a little tweak here and there, I’ve been able to start delivering results that propel technicians, business owners, and businesses to the next level. 

That said, as they say, “behind every successful business is an amazing team.”

CLICK HERE to learn more about the SPG Team.

Imagine more money with fewer headaches

Have a business that doesn’t require you to be involved in every issue that arises. In fact, some of our members say their business now runs smoother when they are on vacation! Put the systems in place, train your team, and hold them accountable!

The SPG Starter Toolkit gives you a complete road map and actionable steps that you can
implement immediately to find out where your business is currently and where it can go. 

The Service Profit Group - PACE Poster and Video
Don’t Take Our Word For It. Here’s What Our Customers Say…
Running a Business, not just In-Business...

I never knew my numbers. I didn't even know what numbers to look for before I started working with the Service Profit Group. Now I feel I'm starting to run a business - not just in-business.

Scott Reisack

Owner, EZ-Flow
Plumbing Services, Inc.

Celebrating a Record-Month...

WOW, 2 weeks ago I took the team out for lunch and gave them 1/2 day off with pay to celebrate a record month in June. We crushed that record this month. Thank you SPG team!!! We would not be at this place without YOU GUYS!

Randy Jones

Trustworthy Electric

  • Customized, 1-on-1 Training Session to set up and implement KTI Board ($100 Value)
  • 4 Operational Excellence webinars ($600)
  • 2 Accountability Networking Meetings with the SPG Team ($ 200)
  • Online Training Videos ($495 Value)
  • 1-on-1 Business Vital Statistics Meeting ($300 Value)
  • 1-on-1 Budget Review Meeting ($300 Value)
  • Dry erase KTI Poster Board ($179 Value)
The Service Profit Group - PACE Poster and Video

The key to increasing your profits is to trust your numbers – they don’t lie. The Starter Toolkit will give you clear, tangible, and actionable insight into your company’s strengths, areas needing improvement, conversion ratios, and so much more!

Here’s Why Our Starter Toolkit Works!


It is Actionable

Go beyond the numbers and take action

Traditional KPI’s

Traditional Key Performance Indicators (KPI’s), are the
metrics that shape financial outcome for your business.

Important? Yes.

Actionable? No. This is where you need KTI’s.

Supercharged KTIs take KPIs to the next level.


Our Key Training Indicators (KTIs), provide a clear visual representation of your technician’s numbers, strengths, areas needing improvement, conversion ratios, and more.

Know exactly where your Techs are already excelling and give the kudos they deserve. 

See where your Techs need training and invest in that in a focused, proactive approach.


It works to improve your business immediately 

Solutions you’ll start implementing right away:

Start tracking your tech’s daily stats. This is the first step to determining what needs work.

Identify training indicators. Learn how to identify problem areas so you can laser-focus your training.

Provide your techs with measurable goals. Healthy competition creates steady growth.

Build a strong team culture. Great techs gravitate to great companies.

Receive visual reinforcement of company goals. If you can’t see it, you can’t track it.


There’s so much value, it’s a no-brainer.

You’ll Receive access to Resources, Training, AND a Built-in Accountability Partner.

Your customized one-on-one training gives you the maximum benefit from your Starter Toolkit.
You will learn how to implement your KTI Board, how to track, measure,
and analyze your numbers, and immediately begin improving your business.
We are your partner in accountability to make sure you get the most out of your Toolkit.

Customized One on One Trainings
Training Webinars


And if that’s not enough – there’s more!

You’ll Receive Access to SPG Premium Level Membership a $979 value!

What you get with the Premium Membership:

  • Hassle-Free Membership With No Hidden Cost
  • Personalized Business Review Call. Help chart your company’s needs and goals
  • Weekly Training & Accountability Sessions. As an owner, who holds you accountable?
    At SPG, we act as a board of directors, helping to guide you through your business growth.
  • Technician Training Videos. Plug-and-play technician training at your fingertips. Teach
    your techs how to run a profitable service call.
  • Digital KTI Board. This is a great visual tool to show you the TRUE score out in the field.
  • Business Calculators. Live by the numbers or die by the numbers. The choice is yours.

100% Money Back Guarantee

We’re passionate about business owners increasing their profits. We stand behind our commitment to you and the value that our Starter Toolkit provides. With the value-added (free) Month of SPG Premium Membership, it pays for itself.

But, if you are not 100% satisfied with The Starter Toolkit within 30 days, we will refund 100% of your money, AND you can even keep the KTI board on us.

We are here to help you succeed and increase your net profit. The Starter Toolkit will help you do that.

Frequently Asked Questions:


How do I know if I am a good fit for SPG?

Before you get started with SPG, you will participate in a month-long trial giving you all the benefits
of a Premium Level Membership. During this 30-day trial, you will have a chance to work with
the SPG team and SPG members to see if it is a good fit.

Who should join The Service Profit Group?

Any business owner looking to establish company goals, implement strategies, and measure
results to improve their bottom line. We focus on holding you and your employees accountable
through a process that encourages the best for your business.

Who are SPG’s clients?

SPG works with business owners, service managers, technicians, CSRs, and back-office employees
in the plumbing, HVAC, and electrical trades.

Why would I need a coach?

coachs can help develop strategies for growth. SPG and our members work together
like a board of directors to overcome challenges and build fundamentally strong companies.

Do I have to sign a contract?


You have nothing to lose (except for the profit you’re leaving on the table in your business every day).


HURRY! You have until January 31st, 2023








This just might be the BEST investment you’ve made so far in your business.

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