Frequently Asked Questions

What is The Service Profit Group?

We are a consulting and training organization that works with home service contractors to increase profitability through engagement and accountability.

Who should join The Service Profit Group?

Any business owner looking to establish company goals, implement strategies, and measure results to improve their bottom line. We focus on holding you and your employees accountable through a process that encourages the best for your business.

Who are SPG's clients?

SPG works with business owners, service managers, technicians, CSRs, and back-office employees in the plumbing, HVAC, and electrical trades.

How does SPG interact with its members?

Through weekly accountability sessions, Zoom meetings, phone calls, emails, and LIVE on-site training.

Do I have to sign a contract?

No, but the leadership level requires a minimum of 1 year of membership.

What kind of training programs do you offer?

We offer Leadership, Service Manager, Technician, CSR, Dispatcher, and Marketing training.

What does SPG expect from its members?

To be honest, open-minded, receptive to change, action-oriented, and engaged.

Why would I need a coach?

coachs can help develop strategies for growth. SPG and our members work together like a board of directors to overcome challenges and build fundamentally strong companies.

Aside from owners, how will SPG help the rest of my team?

SPG will work with your leadership team, service managers, technicians, CSRs, and dispatchers to help them understand their roles, and to understand and help them reach their outlined goals.

How can SPG help my business?

The Service Profit Group helps business owners maximize profits through achieving operational excellence in the plumbing, electrical, and HVAC home service industry through consulting, training, and networking.

How will I know if I am making progress from working with SPG?

SPG will provide you with tools and methods to track your progress.

Does the Service Profit Group ever come to my business?

SPG offers 3 types of LIVE On-site Training: Operations Deep Dive with Technician Training On-site, Technician Ride Along On-site, and an Operations On-site. SPG can also custom build an On-site Program to fit your exact needs.

What are the benefits of joining SPG

You will have access to a TEAM of dedicated business coachs, one-on-one consultations, training videos for your entire team, access to our demographic peer network, weekly accountability sessions, and much more.

How do I know if I am a good fit for SPG?

Before you get started with SPG, you will participate in a month-long trial giving you all the benefits of a Premium Level Membership. During this 30-day trial, you will have a chance to work with the SPG team and SPG members to see if it is a good fit.

Do you service a specific geographic region?

All business coaching services and trainings are conducted by Zoom meeting, so you can be located anywhere within the continental United States. We also work with members in Canada.

How do I get started with SPG?

Call 360-Profit-1 to speak with SPG and take your first step toward your business growth and profit.

Take advantage of our Starter Toolkit KTI Special

The SPG Starter toolkit contains everything that a Plumbing, HVAC, or Electrical business needs to begin increasing revenue and profit today!

PLUS, get one month of Premium SPG Membership, absolutely free!

The Service Profit Group - Team Photo February 2024