Interactive Webinars

Connect with SPG experts and other members to learn best practices and practical solutions. Just one of the many ways we support our members on their journey to higher profitability.

Member engagement and accountability are the core of our values. We offer dynamic, live, interactive webinars to teach, coach, and encourage every member of your team.

Screen comp image of a The Service Profit Group's interactive webinar delivered via a zoom meeting
Graphic card for The Service Profit Group's Weekly Owner's Round Table Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with member owners

Weekly Owner's Round Table

One of our most powerful sessions happens weekly when SPG member owners engage in our live webinar discussing topics impacting their business environment – market trends, employee issues, P & L figures, even personal setbacks. Owners talk best practices, gain new ideas and find true peer support.

Graphic card for The Service Profit Group's Weekly Owner's Round Table Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with member owners
Graphic card for The Service Profit Group's Weekly Service Manager Meeting Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with service managers

Weekly Service Manager Meeting

Service Managers unite to discover powerful insights on running the daily operations successfully. Accountability, understanding and tracking KTIs and how to build a positive team culture are just a few of the motivating topics.

Graphic card for The Service Profit Group's 5 Star Customer Service Respresentative Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with CSRs and training icons

5-Star CSR Webinar

This Is A Must-Attend For CSRs Wanting To Be The Best Brand Ambassador For Their Company. CSRs Meet Weekly To Analyze Numbers, Review Real Calls For Specific Improvement And Learn How To Operate Efficiently In A Team Environment.

Graphic card for The Service Profit Group's 5 Star Customer Service Respresentative Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with CSRs and training icons
Graphic card for The Service Profit Group's Technician Zoom Training Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with Training agenda

Technician Zoom Training

As an addition to on-site academies and how-to video modules, these live sessions support technicians in every aspect of the call – from the proper system steps to peer feedback on role playing to how to address the world’s changes.

Graphic card for The Service Profit Group's Monthly Owners Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with member owners

Monthly Owner's Webinar

These Monthly Owner’s webinar are a great resource to share best practices, build community, and share big wins!

Graphic card for The Service Profit Group's Monthly Owners Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with member owners